{"id":33695,"date":"2026-07-27T22:02:51","date_gmt":"2026-07-27T22:02:51","guid":{"rendered":"https:\/\/kurufeetwear.it.com\/?page_id=33695"},"modified":"2026-07-27T22:02:51","modified_gmt":"2026-07-27T22:02:51","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/kurufootwearshop.com\/?page_id=33695","title":{"rendered":"Shipping Policy"},"content":{"rendered":"\n

At KURU, we’re on a mission to help you Feel Better\u2122 by pioneering pain-relieving footwear that puts your heels first.<\/p>\n\n\n\n

And we believe getting your shoes should be just as painless as wearing them.<\/p>\n\n\n\n

That’s why we offer free shipping on all U.S. orders<\/strong> and back every purchase with our 91-Day Feel Better Promise<\/strong> \u2014 giving you the time you need to wear your shoes in real life and truly experience the difference. If we can’t improve your foot pain, we’ll refund your money. No questions asked.<\/p>\n\n\n\n

Domestic & International Shipping Costs<\/h4>\n\n\n\n
Shipping Type & Cost<\/strong><\/h5>\n\n\n\n

US Customers $0

<\/strong>Shipping to Canada $45 CAD

<\/strong>Shipping to United Kingdom \u00a310<\/strong><\/p>\n\n\n\n

Shipping to Australia $59 AUD<\/strong><\/p>\n\n\n\n

Shipping to the European Union \u20ac18<\/strong><\/p>\n\n\n\n

All Other International Customers $58<\/strong><\/p>\n\n\n\n

Delivery Times<\/h4>\n\n\n\n
Standard Domestic Shipping<\/h5>\n\n\n\n

We keep it free and simple. Most standard orders ship within 3 business days of order date (excluding weekends and holidays). We use FedEx, USPS Priority, or regional carriers for quick and reliable delivery. Most standard ground shipments arrive within 8 days from order. Weekend delivery is not available (excludes US territories).<\/p>\n\n\n\n

$24.99 Express Delivery<\/h5>\n\n\n\n

Need a quicker delivery? You got it. Most express orders ship within 1 business day of the order date (excluding weekends and holidays). Weekend delivery is not available. Cut-off time for express shipping is 11:30 a.m. ET. Express shipping is only available to the lower 48 states. It is not available for Alaska, Hawaii, or US territories.<\/p>\n\n\n\n

International Shipping<\/h5>\n\n\n\n

At KURU, we\u2019re on a mission to heel the world, so we\u2019re delighted to offer international shipping!<\/p>\n\n\n\n

International orders ship via USPS or FedEx Mail Innovations. International shipments typically take 7\u201310 business days<\/strong> to arrive.

There are some countries we are unable to ship to. If your country appears in the drop-down list when entering your shipping address, we can ship to you!<\/p>\n\n\n\n

We offer Delivered Duty Paid (DDP) shipping to our international customers. By shipping DDP, duties and taxes are collected directly at checkout so that your package is less likely to be stopped at customs. Please note that duties and taxes assessed by customs vary by country and product.<\/p>\n\n\n\n

Due to international customs and duties, we are unable to offer free exchanges on any international orders. Any and all return or exchange shipping fees are the recipient’s responsibility. Customs fees and duties are not refundable.<\/p>\n\n\n\n

Want to Earn Rewards with Each Order?<\/h4>\n\n\n\n

It takes seconds. Simply sign up for a quick, free account at\u00a0No hidden fees, no credit card sign up\u2014simply earn rewards.\u00a0<\/p>\n\n\n\n

Login to your KURU Heel Better\u2122 Rewards account before checkout to ensure free returns and exchanges on every order. You\u2019re one step closer to Pain Relief Beyond Belief!<\/p>\n\n\n\n

FAQs<\/p>\n\n\n\n

    \n
  • How much does shipping cost?<\/li>\n\n\n\n
  • When will my order arrive?<\/li>\n\n\n\n
  • What days do you process orders?<\/li>\n<\/ul>\n\n\n\n

    Return-to-Sender Packages<\/h4>\n\n\n\n

    If the delivery service is unable to deliver a package due to unexpected delivery errors, your package may be returned to KURU. If this is the case, your tracking information will state that the package is on its way back to the sender. <\/p>\n\n\n\n

    Please take the following steps:<\/p>\n\n\n\n

      \n
    1. Email gurus or call <\/li>\n\n\n\n
    2. to submit your KPSP claim.<\/li>\n\n\n\n
    3. If emailing, please use the subject line \u201cRETURN TO SENDER PACKAGE CLAIM\u201d and include your name, order number, correct shipping address, and details of your missing package in the message.<\/li>\n<\/ol>\n\n\n\n

      Return-to-Sender Policy: <\/strong>When we receive the package, we will send it back to you at no extra cost.<\/p>\n\n\n\n

      Damaged Packages<\/h4>\n\n\n\n

      If your package appears to have been damaged in transitplease take the following steps:<\/p>\n\n\n\n

        \n
      1. If emailing, use the subject line “DAMAGED PACKAGE CLAIM” and include your name, order number, correct shipping address, and photos of both the damaged packaging and the products inside.<\/li>\n<\/ol>\n\n\n\n

        Damaged Package Policy:<\/strong> After completing the steps above, we will replace any damaged item(s) depending on availability, or issue a store credit or refund. If the damage is limited to the packaging or shipping box only, and not the product inside, the order is not eligible for a claim. Shipping Protection covers damage to the actual product inside the packaging only.<\/strong><\/p>\n\n\n\n

        Stolen Packages<\/h4>\n\n\n\n

        If you have reason to believe your package was stolen, please take the following steps:<\/p>\n\n\n\n

          \n
        1. Email gurusor callto submit your Shipping Protection claim.<\/li>\n\n\n\n
        2. If emailing, please use the subject line \u201cSTOLEN PACKAGE CLAIM\u201d and include the following information your name, order number, correct shipping address, and reason you believe it was stolen.<\/li>\n\n\n\n
        3. For orders more than $200, a police report must be filed. We ask that you include your case number from the department in your email request.<\/li>\n<\/ol>\n\n\n\n

          Unprotected Risks<\/h4>\n\n\n\n


          KURU reserves the sole discretion to determine whether a consumer violates the terms and conditions or otherwise poses an unacceptable risk of loss.<\/p>\n\n\n\n

          Order is Stuck in Customs<\/h4>\n\n\n\n

          As noted during checkout, KURU Shipping Protection & 91-Day Feel Better Promise<\/strong> does not cover international duties, fees, or orders held in customs. You will need to pay your country’s duties and fees to receive your package.<\/p>\n\n\n\n

          Other Terms<\/h4>\n\n\n\n

          KURU reserves the sole discretion to determine if a claim qualifies under this plan.<\/p>\n\n\n\n

          FAQs<\/p>\n\n\n\n

            \n
          • Is there a time limit to make a claim?Yes. All claims covered under the Shipping Protection plan (including damaged, lost, and stolen packages) must be reported within 10 business days from when the tracking states \u201cdelivered\u201d or from the last time the tracking was updated.<\/li>\n\n\n\n
          • What if I shipped to the wrong address?If your shipping address was entered incorrectly and the package has already shipped, please email or call immediately so we can update it.<\/li>\n\n\n\n
          • What happens if my replacement order is also lost, damaged, or stolen?KURU Shipping Protection & 91-Day Feel Better Promise<\/strong> covers only the original order on which the protection was purchased. If the replacement items are also lost, damaged, or stolen, you will need to place a new order at cost.<\/li>\n\n\n\n
          • How long does it take to receive my replacement or refund?We do our best to process claims as quickly as possible. Please allow up to 3 business days for your claim to be fully processed.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

            At KURU, we’re on a mission to help you Feel Better\u2122 by pioneering pain-relieving footwear that puts your heels first. […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-33695","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kurufootwearshop.com\/index.php?rest_route=\/wp\/v2\/pages\/33695","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kurufootwearshop.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kurufootwearshop.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kurufootwearshop.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kurufootwearshop.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=33695"}],"version-history":[{"count":1,"href":"https:\/\/kurufootwearshop.com\/index.php?rest_route=\/wp\/v2\/pages\/33695\/revisions"}],"predecessor-version":[{"id":33696,"href":"https:\/\/kurufootwearshop.com\/index.php?rest_route=\/wp\/v2\/pages\/33695\/revisions\/33696"}],"wp:attachment":[{"href":"https:\/\/kurufootwearshop.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=33695"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}